3 Tomorrow...

First, the date above is wrong, blogger is being weird. it should say Wednesday 28/12/2011

Tomorrow is Bubblegarm's birthday, I can't believe it's been 3 years since I first started blogging. I just want to say a HUGE thank you to all of you, I'm still as excited and happy to blog since the first day I started. The past year things have been a bit slow due to pregnancy and having a baby, but I assure you things will be better for Bubblegarm, thank you for sticking with me & for your support. :)

Image of cupcakes - google

To celebrate my blog birthday I have treated myself to a new camera. So expect some amazing shots for the new year.


On a bad note, it was a very bad experience and a case of bad customer service from Jessops.
Here’s what happened...
We went to Jessops (Islington) yesterday and decided on the camera I wanted (Canon 600D + 18-55mm lens) the store price is higher so we reserved online to pick up in store. I obviously needed accessories with it but I had done my research beforehand so I knew price ranges and what to get from where. I informed the sales assistant I didn’t want a tripod from Jessops as I had found one online for £15 from Amazon, he advised me that the tripod was rubbish and spent AGES talking me into buying a Manfrotto carbon fibre tripod as it was on offer for half price for £50, so I agreed to buy it along with a 50mm lens.
Now come to the till and everything was getting put through the team manager informed us that the Manfrotto tripod was NOT on sale for half price and that his colleague had made a mistake and that it had the wrong code on it and that I had to pay full price. I refused and was obviously angry after spending 2 hours in the shop to be convinced to buy something and then be told they can’t do nothing about it. I told them they should honour it as it was their mistake not mine, it’s only £50 instead of losing a customer. After a lot of talking/arguing later the store manager called the area manager and informed us that the area manager refused to honour it. So, we came home empty handed.
This morning we decided to go to another Jessops branch in Wood Green, this time to buy the camera only. We tried to do the same thing by ordering online and collecting in store, we was told the online price had gone up. We said that can’t be, but anyway we still had our reservation at the Islington branch for a cheaper price (they send a text to confirm) which was held until the 30th. The store manager ‘Colvin’ told us he would call them to check, so he did with a attitude problem and then after his telephone conversation informed us that our reservation was wrong and he had cancelled it. By this point we were at boiling point, we had spent over an hour and were still getting nowhere. Colvin insisted we buy the camera at the new higher price, customers were seeing our frustration and curious as to what’s going on, my husband informed them that the customer service was ridiculous and then another member of staff Dina told him to “shut up” and not talk to the customers which was incredibly rude, what kind of a way is that to talk to the customer, haven’t they ever heard of the saying “the customer is always right”? Anyway, we then we almost walked out and asked for a leaflet which explained about a £50 cashback offer exclusive to Canon cameras, we was told they couldn’t give us one without a purchase. Wrong.
Straight after we was on the phone to head office, after the explanation of the situation everything was sorted thanks to Rob the area manager, we got the camera for the price we reserved it for and the tripod for half the price like we was informed and a heap of leaflets. He was apologetic and informed us that infact yesterday he told the store manager in Islington to honour the tripod for the price we was told as it was their mistake. I can’t believe that the store manager in Islington lied to us, she probably felt bad and didn’t want to go back on her word that “head office won’t do anything”. Oh how wrong they were, at the end of it we paid for everything in Wood Green but had to pick up the items from Islington as it was out of stock. You had to see their faces when they saw the receipt. PRICELESS! However, I am extremely upset with the level of customer service, it’s not everyday you get lied to and told to shut up from sales staff, I do hope Jessops train their staff properly from now on and I don’t have to waste my time writing about my experiences.


Moving on....

I have finally taken the plunge to start a baby blog called BUBBAGARM, I have accumulated so many things and a whole bunch of knowledge that I need to pass it on. I'm always trying to create and make space so expect baby storage tips, reviews on products and toys, hauls, Baby OOTD and how to be a yummy mummy!
Check out my first review on the blog for Freddie the Firefly.


Hope you are keeping well, my next post will be a new years eve look! x X x